Legal

Cancellation, Refund and Withdrawal Conditions

As LinkReach offers digital products (data packages/lists) and services (outreach management), refund conditions differ according to these two product types. The following conditions are based on the digital content and service exceptions in distance sales legislation and are clearly communicated to the Buyer before the order.

1. Data Packages (Lists)

✓

Before delivery

If the order has not yet been prepared and delivered, it is cancelled on request and a full refund is made.

✗

After delivery

Once the list has been delivered digitally, due to its nature as an instantly delivered intangible good, no right of withdrawal or refund applies.

2. Outreach Management Service

✓

Before the service begins

If performance has not yet begun, a full refund is made on request.

After the service begins

Once performance of the service has begun with the Buyer's approval, no refund is made in proportion to the work completed. For the part not yet performed, a proportional refund may be considered by mutual agreement of the parties.

3. Exceptional Cases

If the service cannot be performed at all or properly due to a fault attributable to the Seller, the Buyer's legal rights are reserved and the matter is resolved in good faith.

4. Refund Process

You can send your cancellation/refund requests to info@linkreach.com.tr. Approved refunds are carried out within a reasonable period depending on the payment method (Shopier).

5. Contact

For any questions regarding cancellation and refund: info@linkreach.com.tr